This Return & Refund Policy applies to all purchases and services availed through wabzbit.com.
Digital Templates (Marketplace Products)
- All sales are final once the file has been downloaded.
- No refunds for change of mind, incompatibility, or lack of technical knowledge — please review product descriptions and requirements before purchasing.
- Exceptions: corrupted/incomplete files, duplicate charges, or non-delivery due to a technical error on our end.
In exception cases, contact us within [7 days] of purchase at hello@wabzbit.com with order details for a corrected file, replacement, or refund at our discretion.
Custom Services
- Projects are billed per the agreed proposal — advance to begin, balance due before final delivery.
- The advance payment is non-refundable once work has commenced.
- Cancellation before work starts: advance may be refunded minus applicable processing charges.
- Cancellation midway: payment due for work completed; remaining advance assessed case-by-case.
- No refunds after final delivery and client sign-off.
Revisions vs. Refunds
Use the included revision rounds (per your proposal) to request changes before considering cancellation or refund. Refunds are not provided for subjective preference once the agreed scope has been delivered.
How to Request a Refund
- Email us at [your business email] with your order/invoice number and reason for the request.
- Our team will review your request within [3–5 business days].
- If approved, refunds are processed to your original payment method within [7–10 business days].
Non-Refundable Items
- Digital templates already downloaded (except under Section 1 exceptions).
- Completed and approved custom project deliverables.
- Add-on services already rendered (e.g. domain/hosting setup, third-party subscriptions).
Contact Us
For refund or return-related questions, please contact us using the details below.